Store

Refund and Returns Policy

Nick’s Caps Return Policy

At Nick’s Caps, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.

Return Eligibility

  • Timeframe: You have 7 days from the date of delivery to initiate a return.
  • Condition: Items must be unused, unworn, and in the same condition that you received them. Products should be in their original packaging with all tags attached.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Sale items (only regular priced items can be refunded)
  • Custom or personalized orders

Return Process

  1. Contact Us:
    • Email our customer service team at support@nickscaps.com to request a return. Please include your order number and the reason for the return.
  2. Approval:
  • Once your return request is received and inspected, we will send you an email to notify you of the approval or rejection of your return.
  1. Shipping:
  • If approved, please send your item(s) to:
    Nick’s Caps
  • Attn: Returns

              PO Box 20114

               Tampa, Fl, 33622


  • Customers are responsible for paying return shipping costs. Shipping costs are non-refundable.

Refunds

  • Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
  • Partial Refunds: Items that are returned more than 30 days after delivery, or items that show signs of use or damage not caused by our error, may be eligible for a partial refund at our discretion.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@nickscaps.com with details of the defect or damage.

Late or Missing Refunds

  • Check Bank Account: If you haven’t received a refund yet, first check your bank account.
  • Contact Credit Card Company: It may take some time before your refund is officially posted.
  • Bank Processing Time: There is often some processing time before a refund is posted.
  • Contact Us: If you’ve done all of this and still have not received your refund, please contact us at info@nickscaps.com.

Contact Information

For any questions or concerns regarding our return policy, please contact us at:

  • Email: info@nickscaps.com
  • Phone: 813-735-7228
  • Address: PO Box 20114 Tampa, Fl, 33622

Thank you for shopping with Nick’s Caps. We value your business and aim to ensure a satisfactory shopping experience.